Past Due Accounts
TRANSFERRING PAST DUE ACCOUNTS FOR COLLECTIONS:
For our medical/hospital clientele, accounts submitted for collection can be transferred electronically via secure e-mail. We work with many formats, including Excel, Text, XML, DAT, etc. Access to our SFTP server may be granted for enhanced security when transferring accounts. If you prefer to mail in your accounts, you can forward your itemized bills or HICFA forms, together with any signed written agreement, including patient registration forms. Please contact our office to confirm which format would be better suited to your needs.
Upon inputting your accounts into our system we provide an “Acknowledgement List” reflecting the name of the debtor/responsible party, your account number, the date of service and the balance placed into collection.
For our Commercial clientele, accounts submitted for collection can also be transferred electronically or by mail. If available, please provide copies of your signed contracts, invoices, and any other supporting documentation.
Letters of representation, regarding your claims are sent to each debtor or guarantor of payment. Follow up phone calls are made and follow up letters are mailed. Payments received by our office are held in our collection escrow account with Citibank located 250 Old Country Road, Mineola, New York. Complete and separate records showing all collection activity with respect to each account referred to our office are maintained.
MONTHLY COLLECTION STATEMENTS:
We provide a monthly statement reflecting payments received by the client and our law firm. The monthly statements will include, where applicable, the name of the debtor, account number, date of service in which the payment is applied, the sum of money paid to either the client or the law firm, the date of payment, the updated balance and the commission fee for said payment.
If, after approximately five (5) months from the date of the referral, there has been no collection regarding a particular account, we will return the account as uncollectible.
PURSUING INSURANCE COMPANIES FOR PAST DUE MEDICAL BILLS
(a) “SEEKING REIMBURSEMENT FROM NON-PARTICIPATING INSURANCE CARRIERS” :
If an out of network patient’s balance remains outstanding, the patient is considered a “self-pay” account. We will pursue the patient directly for payment but will, where feasible and appropriate, process insurance claims with the patient’s medical insurance carrier.
(b) “INSURANCE ONLY ACCOUNTS”:
For those accounts where the patient is insured with a healthcare plan in which the client participates (thus precluding collection directly from the patient), we will pursue those accounts directly with the insurance companies. In those instances where the client is experiencing difficulties in collecting from a given healthcare plan (i.e.Oxford , Blue Cross/Blue Shield, etc.), we will process, where applicable, those accounts and pursue the insurance companies directly and not attempt collection from the client’s patients.